Career Opportunities
Group Administrator and Bilingual Client Coordinator
Description
Who we are
We’re a National Third-Party Administrator/Payor (TPA/TPP), with offices located in Kelowna BC & The Waterloo Region. Simply Benefits is improving the health benefits experience for employers, insurers and, well, everybody! Our team leverages digital-focused strategies to provide members with fast, easy and thoughtful benefits experiences. To put it simply, we provide group benefits plans, but we’re a technology company first. Our team embraces autonomy, complexity and a connection between effort and reward as three qualities that foster a truly satisfying career and strive to separate ourselves from the corporate herd.
What You’ll Do:
Reporting to the Group Administration & Customer Service Manager, key responsibilities include but are not limited to:
- Processing enrollments, employee changes and terminations
- Ability analyze and investigate premium discrepancies.
- Processing of disability, Life, Critical illness and Out-of-Country claims
- Interpret related Benefit policies and procedures and support compliance with government and provincial regulations.
- Taking ownership and resolving client issues and concerns to the satisfaction of the client and business unit, including but not limited to interacting with customers (French / English) in a customer service capacity.
- Ability to navigate the system to efficiently answer questions (French / English) around coverage, members profiles, and where needed escalate issues to the corresponding team.
- Answer phone calls and assist members with claim/coverage inquiries when needed
- Referring questionable/contentious claims for evaluation as needed and providing recommendations for action to help minimize fraud.
- Maintaining and updating all applicable system records.
- Contribute to the continuous improvement of business processes.
What you need:
- Post-secondary education and additional benefit plans courses (such as CEBS) or equivalent work experience.
- Experience working in benefits industry
- Excellent communication, problem solving and analytical skills
- Highly organized, accurate and detail oriented; well developed ability to perform complex mathematical calculations and to see beyond the numbers
- Dedicated team player with the ability to take the initiative, be independent with a positive attitude and dedication to quality and accuracy
- Must be a fast learner with a demonstrated ability to work in a self managed manner, with an exceptional ability to meet hard deadlines while able to handling multiple tasks
- Creative thinker with ideas that will drive efficiency and improve team performance
- A good understanding of personal computers and software, particularly MS Word, Excel, PowerPoint, Publisher, Outlook and G Suite
What we can offer:
- Comprehensive Group Benefits Plan
- $1000 Flex Spending account
- Opportunity for Growth
- Full –Time, Monday to Friday schedule
- Paid Vacation and Personal time off
- Work life balance
- Casual dress
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends, no remote work
Location:
Ayr, ON
Compensation
$53,000.00 - $57,000.00 per year