Career Opportunities
Group Benefits Administrator & Customer Service Representative
Description
Who we are:
We’re a Kelowna based Third Party Administrator/Payor (TPA/TPP) improving the health benefits experience for employers, insurers and, well, everybody! Our team leverages digital-focused strategies to provide members with fast, easy and thoughtful benefits experiences. To put it simply, we provide group benefits plans, but we’re a technology company first. Our team embraces autonomy, complexity and a connection between effort and reward as three qualities that foster a truly satisfying career and strive to separate ourselves from the corporate herd.
What we’re looking for
We’re looking for a dynamic Benefits Administrator with a minimum of 2 – 4 years’ experience in the Benefits industry to work as part of our Customer Support team!
What you’ll do:
The Group Benefits Administrator will provide excellent customer service to our clients. This will include but is not limited to:
- Answer phone calls and assist clients with claim/coverage inquiries when needed
- Answer emails and assist clients with claim/coverage inquiries when needed
- Answer ticket inquiries and assist clients with claim/coverage inquiries when needed
- Processing enrollments, employee changes and terminations
- Ability to analyze and investigate premium discrepancies.
- Processing of disability, Life, Critical illness and Out-of-Country claims
- Interpret related Benefit policies and procedures and support compliance with government and provincial regulations.
- Taking ownership and resolving client issues and concerns to the satisfaction of the client and business unit, including but not limited to interacting with customers (French / English) in a customer service capacity.
- Ability to navigate the system to efficiently answer questions around coverage, members profiles, and where needed escalate issues to the corresponding team.
- Referring questionable/contentious claims for evaluation as needed and providing recommendations for action to help minimize fraud.
- Maintaining and updating all applicable system records.
- Contribute to the continuous improvement of business processes.
- Ad-hoc duties as required
What you need
- Must have previous experience of 2-4 years in an insurance company, group benefits role, or similar
- Previous experience in Customer Service role.
- Exceptional interpersonal skills to build positive relationships with our clients.
- Excellent communication skills both verbal and written.
- Attention to detail and maintaining accurate client files.
- Dedicated team player with the ability to take the initiative, be independent with a positive attitude and dedication to quality and accuracy.
- Highly organized, accurate and detail oriented; well-developed ability to perform complex mathematical calculations and to see beyond the numbers.
- Strong organizational skills including the ability to prioritize and multi-task.
- A good understanding of personal computers and software, particularly MS Word, Excel, Outlook and G Suite.
- Bilingual in French and English preferred but not required
What we can offer
Employer Paid Group Benefits Plan including:
- Accidental Death & Dismemberment
- Long Term Disability (employee paid)
- Critical Illness
- $1000 Flex Spending account
Opportunity for Growth
Full –Time, Monday to Friday schedule
Paid Vacation and Personal time off
Work life balance
Casual dress
Employee assistance program
Schedule:
- 8-hour shift - 10 am EST to 6 pm EST Monday to Friday
- No weekends
Location:
- IN OFFICE Ayr Ontario
Compensation
$50,000.00 - $52,000.00 per year